Accessibility Statement

Accessibility statement for www.livingwellea.co.uk

This accessibility statement applies to www.livingwellea.co.uk.

This website is run by East Ayrshire Health and Social Care Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate the menubar using a keyboard, as per WAI-ARIA guidance
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

• Most older PDF documents are not fully accessible to screen reader software. We are improving our current procedures for creating PDFs
• Embedded videos do not all have captions. Closed captions can be switched on via YouTube
• You cannot modify the line height or spacing of text.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• E-mail: HSCPAdmin@east-ayrshire.gov.uk
• Telephone: 01563 554400

We’ll consider your request and get back to you as soon as possible.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: HSCPAdmin@east-ayrshire.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

 

Technical information about this website’s accessibility

East Ayrshire Health and Social Care Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

PDFs and other documents

PDFs and other documents are not formatted so they’re accessible to a screen reader.

We are reviewing all new documents submitted for publishing and working with services to make these accessible or replace the content with accessible HTML pages where possible.

Disproportionate burden

Review of existing documents:

PDFs and Word documents published before 23 September 2018 may not be accessible for several reasons. Due to the high number of documents on the website, to amend every document would be a disproportionate burden, therefore we are unable to fix this problem.

We will continue to review all documents as part of our ongoing website monitoring arrangements.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Adjusting documents to meet accessibility standards:

It would be a disproportionate burden to fix all documents published since September 2018, the vast majority of these documents have never been viewed and therefore are unlikely to be negatively affecting users with disabilities or impairments. Our time, effort and resources will be focused on fixing the most viewed documents ensuring that any new documents are fully accessible.

Preparation of this accessibility statement

This statement was prepared on 03/02/2022. It was last reviewed on 03/02/2022.